Hi there, we are Oliver & Alejandra James, we are the co-founders of Ali+Oli. This is our family business and these are our daughters, Isabela, Penelope, and Natalia. We run our small business from Coral Gables, Florida, which is a suburb of Miami, and we started our baby product business in 2007, when these girls were just babies.
We have experienced all of the ups-and-downs of parenting just like you have, and we know what you expect when you buy a baby product. This is what is behind our passion in creating the high-quality baby products you receive when you purchase from our brand.
Even though our girls are grown now, we still find great joy in seeing our products being used by young families and their adorable babies.
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of vigoura.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of vigoura.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of vigoura.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vigoura.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What did moms do before these brilliant bibs? Honestly! We don't have a washer/dryer and this definitely cuts down on mealtime mess, and therefore laundry. They wipe and wash super easily, are adjustable, and we love the color. I would absolutely recommend getting these to any parent! 10/10!
These are hands down my favorite bib! Other silicone bibs have another material over the chest, making them harder to clean and more susceptible to stains. These are AMAZING! All other bibs are going in my garage sale bin - highly recommended from this first time mom!
These are amazing! I don’t know how durable they are since I just bought them but they are perfect. Super easy to clean. Only negative part, I believe is once little girls get longer hair they might get it pulled with the material type. I wouldn’t change a thing about them though!
So these things definitely made dinner interesting. My 9 month old decided he would eat it. Seriously though they work well. Slightly large and can be awkward for the baby but I'm not washing a pile of bibs every day so he can chew on it between bites. Great buy.
Love these easy-to-clean bibs that catch food & juices from going everywhere while my baby is eating. I toss them in the sink when meal time is done, sometimes run them through the dishwasher, & appreciate that they make clean up easy.
These babies are fantastic. There’s phenomenal at catching food that falls off the babies and an even better blorf catcher for the little ones as they figure out how to eat. Great designs, durable, and cleans with ease.
We love these bibs! They are easy to put on, easy to clean, and we have gotten several comments about how funny they are. My daughter loves to spit water out and these keep her dry because it just rolls down the bib and puddles in the pocket.
I love how these are so easy to clean! They’re adjustable as well and very simple to buckle (even though the holes look small). It actually makes it more difficult for my 21 month old to pull off and fling food everywhere.
I am really happy with these bibs. They are not too heavy, and they caught all of the juice while my 9 month old daughter ate watermelon. I am very impressed
These bibs are great true to color sturdy easy to use. BUT in my opinion overpriced. Love them but I don't know why they are so expensive
Helps a ton when you have a messy eater. I use them not only on my 1 year but my 4 year old as well!!! Very good product!
Got them as a gift, they’re super cute
Does exactly what it says! Great for if you’ve got your kiddo over at someone else’s house (less clean up.) easy to wash, and put on/take off.
These are great. I knocked off one star because of the button holes look like they may split over time with excessive use, otherwise they are great
Good product! Simple and easy to clean, we use them everyday And no problem at all! The colors are very beautiful too.
These are nice sized bibs that clean up really easily. The only issue I have is they are a little hard to fasten.
These are adorable! The silicone makes it so easy to clean, and I love the fun phrases on each. Such a good product!